Whitby Group Practice

114 Chester Road, Ellesmere Port, CH65 6TG

It's Tuesday 2:31 AMSorry, we're closed


Dr England and Partners - 0151 355 6151

Dr Bowman and Partners - 0151 355 6144

Dr Warren and Partners - 0151 355 6153

Practice Policies

Chaperone Policy

In certain circumstances during an examination of an intimate nature the doctor may ask a member of staff to be present. This is to protect both the doctor and the patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course request a chaperone be present but this may mean that another appointment will be necessary.

Freedom of Information

The Whitby Group conforms to the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, which is available by writing to the Group General Manager.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

FOI replaced the Open Government Code of Practice, which has been in operation since 1994.

Data Protection

Whitby Group Practice has taken steps to ensure compliance with the new regulation so that your information is held securely and is available when your health care professionals need it in connection with your care and treatment.

What is our legal basis for processing your personal information?

Any personal information we hold about you is processed for the purposes of ‘provision of health or social care or treatment or the management of health of social care systems and services under chapter 2, section 9 of the Data Protection Act 2018

Who do we share your personal information with and why?

We may need to share relevant personal information with other NHS organisations. For example, we may share your information for healthcare purposes with health authorities such as NHS England, Public Health England, other NHS trusts, general practitioners (GPs), ambulance services, primary care agencies, etc. We will also share information with other parts of the NHS and those contracted to provide services to the NHS in order to support your healthcare needs.

We may need to share information from your health records with other non-NHS organisations from which you are also receiving care, such as Social Services or private care homes. However, we will not disclose any health information to third parties without your explicit consent unless there are circumstances, such as when the health or safety of others is at risk or where current legislation permits or requires it.

How we maintain your records?

Your personal information is held in both paper and electronic forms for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care and National Archives Requirements.

We hold and process your information in accordance with the Data Protection Act 2018. In addition, everyone working for the NHS must comply with the Common Law Duty of Confidentiality and various national and professional standards and requirements.

What are your rights?

If we need to use your personal information for any reasons beyond the management of healthcare systems and service, we will discuss this with you and ask for your explicit consent.  You have the right to:

  • Request in writing access to the personal data we hold about you
  • Request the correction of inaccurate or incomplete information recorded in our health records, subject to certain safeguards
  • Refuse/withdraw consent to the sharing of your health records: we are authorised to process, i.e. share, your health records ‘for the management of healthcare systems and services’. Your consent will only be required if we intend to share your health records beyond these purposes, (e.g. research.

A full copy of our privacy notice can be found here:  GP Privacy Notice Patient

Data Protection Policy

The Practice is committed to security of patient and staff records.

The Practice will display a poster in the waiting room explaining to patients the practice policy

The Practice will make available a brochure on Access to Medical Records and Data Protection for the information of patients.

The Practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. This will include training on Confidentiality issues, DPA principles, working security procedures, and the application of Best Practice in the workplace.

The Practice will undertake prudence in the use of, and testing of, arrangements for the backup and recovery of data in the event of an adverse event.

The Practice will maintain a system of “Significant Event Reporting” through a no-blame culture to capture and address incidents which threaten compliance.

DPA issues will form part of the Practice general procedures for the management of Risk.

Specific instructions will be documented within confidentiality and security instructions and will be promoted to all staff.

Online Services Records Access – Information for Parents

Before a child develops the capacity to make an informed choice about their health care or who might have proxy access to their records, the usual position would be for the parents of the child to control access to their child’s record and online services.

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their record. Young people from the age of 11 who are competent may give consent to proxy access (agree that their parent has access to their record) or refuse that access. 

People aged 16 or above are assumed to be competent to make an independent and informed decision about whether to ask for someone to have proxy access to their GP online services and record, unless there is an indication that they are not. 

Child access will automatically be disabled when a child reaches the age of 11

A competency assessment will be carried out by a GP and regardless of outcome a parent/guardian/carer will need to re-apply using the Proxy Access Registration Process, where a competent child must authorise the request for Proxy Access. This will be at the discretion of a clinician.

The competent young person may decide to: 

1.  Stop their parents having access to their online record 

2.  Allow their parents to have proxy access to their online record, or to allow limited proxy access to specific services, such as appointment booking or repeat prescription requests, but not to the medical records

3.  Request access to their online services where nobody currently has access

4.  Switch off all online access until such time as the young person chooses to request access.

Where a child is deemed by the GP not to be competent, a parent will apply for access but will be registered as a Proxy User. (This will be reviewed by the practice annually, or when the child attends a further appointment – whichever is the sooner)

Where parents still have access to their child’s online record when the child reaches their 16th birthday, the parents’ access will be withdrawn.

Care has to be taken to determine who has parental rights for a child under 11, or a patient over 16 who is not competent to control access. For anyone requesting online access to a child’s records we require proof of parental responsibility.

Patient Access – Patient Leaflet

Complaints, Comments or Concerns 

Here at Whitby Group Practice we aim to provide a high standard of care and service to you, but there may be times when you feel that this has not happened.

We welcome constructive criticism and comments about the service you have received from the doctors or any of the staff working in this practice.

What you need to do

You can raise your concerns immediately with the person concerned. They may be able to resolve your concerns without the need to make a formal complaint.

You can raise your complaint either verbally or in writing to the Practice Manager.

A full copy of the procedure can be found here: Whitby Group Practice Complaints procedure

Patient Information

We ask for information about you so that you can receive the best possible care and treatment. We keep this information together with details of your care to ensure that your doctor, nurse or healthcare professional  (who have access to your health records) have accurate and up to date information.

There are times when we have to pass on information to other people, such as hospitals, Social Services, the Health Agency or Primary Care Trust. This is always done confidentially or by removing your identifying details when they are not essential.

Update Your Details

Patient Participation Group

Opening Times

  • Monday
    8:00am to 6:30pm
  • Tuesday
    8:00am to 6:30pm
  • Wednesday
    8:00am to 6:30pm
  • Thursday
    8:00am to 6:30pm
  • Friday
    8:00am to 6:30pm
  • Saturday
  • Sunday