Whitby Group Practice

114 Chester Road, Ellesmere Port, CH65 6TG

NHS

Dr England and Partners - 0151 355 6151

Dr Bowman and Partners - 0151 355 6144

Dr Warren and Partners - 0151 355 6153

Practice Policies

Chaperone Policy

In certain circumstances during an examination of an intimate nature the doctor may ask a nurse to be present. This is to protect both the doctor and the patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course request a chaperone be present but this may mean that another appointment will be necessary.

Freedom of Information

The Whitby Group conforms to the Freedom of Information Act 2000. We have produced a publication scheme in accordance with the Act, which is available by writing to the Group General Manager.

The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.

FOI replaced the Open Government Code of Practice, which has been in operation since 1994.

Data Protection

Whitby Group Practice has taken steps to ensure compliance with the new regulation so that your information is held securely and is available when your health care professionals need it in connection with your care and treatment.

What is our legal basis for processing your personal information?

Any personal information we hold about you is processed for the purposes of ‘provision of health or social care or treatment or the management of health of social care systems and services under chapter 2, section 9 of the Data Protection Act 2018

Who do we share your personal information with and why?

We may need to share relevant personal information with other NHS organisations. For example, we may share your information for healthcare purposes with health authorities such as NHS England, Public Health England, other NHS trusts, general practitioners (GPs), ambulance services, primary care agencies, etc. We will also share information with other parts of the NHS and those contracted to provide services to the NHS in order to support your healthcare needs.

We may need to share information from your health records with other non-NHS organisations from which you are also receiving care, such as Social Services or private care homes. However, we will not disclose any health information to third parties without your explicit consent unless there are circumstances, such as when the health or safety of others is at risk or where current legislation permits or requires it.

How we maintain your records?

Your personal information is held in both paper and electronic forms for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care and National Archives Requirements.

We hold and process your information in accordance with the Data Protection Act 2018. In addition, everyone working for the NHS must comply with the Common Law Duty of Confidentiality and various national and professional standards and requirements.

What are your rights?

If we need to use your personal information for any reasons beyond the management of healthcare systems and service, we will discuss this with you and ask for your explicit consent.  You have the right to:

  • Request in writing access to the personal data we hold about you
  • Request the correction of inaccurate or incomplete information recorded in our health records, subject to certain safeguards
  • Refuse/withdraw consent to the sharing of your health records: we are authorised to process, i.e. share, your health records ‘for the management of healthcare systems and services’. Your consent will only be required if we intend to share your health records beyond these purposes, (e.g. research

As part of compliance with GDPR, the Practice has appointed a Data Protection Officer –

Mr Craig Walker, Head of Information Governance & Quality Assurance

St Helens and Knowsley Teaching Hospitals

NHS Trust

St Helens, Merseyside. WA10 3TP

T: 0151 676 5698

e: ig@sthk.nhs.uk

A full copy of our privacy notice can be found here:  GP Privacy Notice Patient

COMPLAINTS, COMMENTS OR CONCERNS

Here at Whitby Group Practice we aim to provide a high standard of care and service to you, but there may be times when you feel that this has not happened.

We welcome constructive criticism and comments about the service you have received from the doctors or any of the staff working in this practice.

WHAT YOU NEED TO DO

You can raise your concerns immediately with the person concerned. They may be able to resolve your concerns without the need to make a formal complaint.

You can raise your complaint either verbally or in writing to the Practice Manager.

A full copy of the procedure can be found here: Whitby Group Practice Complaints procedure

Patient Information

We ask for information about you so that you can receive the best possible care and treatment. We keep this information together with details of your care to ensure that your doctor, nurse or healthcare professional  (who have access to your health records) have accurate and up to date information.

There are times when we have to pass on information to other people, such as hospitals, Social Services, the Health Agency or Primary Care Trust. This is always done confidentially or by removing your identifying details when they are not essential.

Update Your Details

Patient Participation Group

Patient Survey

Friends & Family Test

Opening Times

  • Monday
    8:00am to 6:30pm
  • Tuesday
    8:00am to 6:30pm
  • Wednesday
    8:00am to 6:30pm
  • Thursday
    8:00am to 6:30pm
  • Friday
    8:00am to 6:30pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED